What tools can supervisors use to track employee performance?

Supervisors can effectively track employee performance using performance reviews and customer feedback. Performance reviews provide a structured way to evaluate an employee’s contributions, strengths, and areas for improvement over a specified period. Such assessments often include objective criteria, as well as feedback from peers and managers, creating a comprehensive view of an employee's work.

Customer feedback is equally important, as it reflects how employees interact with customers and the quality of service or products being delivered. This direct input can highlight an employee's effectiveness, areas needing further training, or recognition of outstanding work. By leveraging these two tools together, supervisors can obtain a well-rounded perspective on employee performance, ultimately contributing to a more effective management strategy in a retail environment like Uniqlo.

Other options may include useful aspects of performance tracking but do not provide the same level of insight. For example, daily checklists can help ensure tasks are completed, but they may not capture the broader scope of an employee's performance. Similarly, social media metrics and sales metrics might reflect how companies or products are perceived but don't offer direct feedback on individual employee performance. Qualitative assessments can provide useful context, but without the structured approach of performance reviews, they might lack consistency. Customer surveys and product returns focus more on the customers'