What aspect should be included in the training provided by supervisors?

Including current operational procedures in the training provided by supervisors is crucial because it ensures that employees are well-informed about the latest practices, standards, and expectations within the company. This knowledge allows staff to perform their tasks effectively, maintain consistency in service, and adhere to legal and safety regulations. Current operational procedures also reflect the organization's goals, values, and strategies, which help in aligning employees' efforts with the company's objectives.

Using outdated company policies or incorporating personal opinions of the trainer would lead to confusion and inconsistency, as those elements do not represent the most relevant or authoritative information needed by employees. Inconsistent practices could hinder performance and create an unstructured work environment, which is contrary to the aim of effective training. The focus on current operational procedures facilitates a more informed and capable workforce, ultimately enhancing overall organizational performance.